At Conquest, we believe achieving service excellence and building strong relationships with our customers in the commercial cleaning equipment industry has always remains a priority. We take pride in our open approach to communication and consistently seek feedback to guide us in delivering on our 100% satisfaction promise throughout the life of your whole Conquest journey.
Our dedicated Conquest Customer Care Team always try to go the extra mile for our customers. We’re here to answer your questions, or troubleshoot any issues you may be experiencing, with fast response times within business hours (Monday to Friday, 8am – 5pm AEST).
Leading the charge for our Customer Care Team is Customer Experience Officer, Lisa Gasket. Lisa oversees all incoming and outbound customer care queries, personally following up on each to ensure Conquest are delivering the ultimate customer experience. When asked what she wants customers to take away from their experience with Conquest, Lisa replied, “Satisfaction! We want our customers to trust in our service offering across all departments, 100%. To know that we’re here to support their business and be one less thing for them to worry about. We want them to know that we are not just listening to them, but hearing them too.”
Lisa taps into the experience of Conquest resources across the business, to deliver tailored expertise for each and every enquiry. Lisa is also part of highly skilled and experienced team who proudly share their vast knowledge with each other to ensure they can resolve your enquiries quickly and easily. You can reach out Customer Care for all manner of enquiry, whether it’s technical support, servicing, minor repairs or general guidance to minimise downtime.
We’d love to hear from you
Whatever stage you’re at in your journey, we invite you to share your experience with Conquest. In doing so, you help us to support you with personalised care and attention, and deliver on our 100% satisfaction guarantee promise.
Contact Lisa and the Customer Care Team directly via email or call us on 1800 100 150. Or why not drop us a quick line via the Live Chat feature on our website?
To discover how Conquest can confidently offer our 100% customer satisfaction guarantee, read more about the four promises we make for your whole Conquest journey.
