2017: FROM SERVICE EXCELLENCE TO STRENGTHENED SUPPORT
Last year was one of Conquest’s most exciting yet. With our team firmly focused on delivering service excellence, we experienced exponential growth through strengthening our service offering nationwide. Now, we are fired up for an even bigger and better 2017. Here’s what we have in store!
Achieving service excellence, building relationships with clients and understanding their unique needs has been integral to the strategy and success of Conquest from the very beginning. With 2016 being named “The Year of Service”, we poured our heart and soul into ensuring Conquest service offering is better than ever. Some of the highlights include implementing a new team structure, introducing new resources, expanding our facilities nationwide including the opening of new facilities in Sydney and Brisbane, and continuing to research and deliver innovative floor cleaning solutions to the market.
On those solid foundations, Conquest is now fixed on strengthening our support network throughout 2017. Conquest Managing Director, Michael Mathews, says that cleaning and hygiene are absolutely paramount to maintaining safe and professional work environments. “It is such a critical factor within industry today. Therefore, we believe it is important to ensure our customers have access to the leading and best-maintained floor cleaning equipment available in the market globally.”
So how does Conquest intend to strengthen our support network in 2017?
1. We will continue to forge strong partner relationships with Conquest’s customers, suppliers and distribution network, to drive product innovation and improve service delivery ongoing;
2. We will investigate new and exciting ways of utilising technology to improve communication and enrich the Conquest customer experience;
3. We will continue to grow our fleet of Conquest mobile service technicians across the country, to ensure we reach every corner of Australia;
4. We will expand our inventory of spare parts and consumables, with emphasis on having the right parts available and prompt despatch;
5. We will continue to employ dedicated and knowledgeable staff, who are committed to achieving the company vision and uphold Conquest’s values and behaviours.
With so many exciting projects on the horizon, we can’t wait to share more of our journey with you throughout 2017.
To learn more about Conquest and our great range of floor sweepers and scrubbers, contact us on 1800 826 789.